Last Updated: 10/1/2024
NOTE: This article may be edited as new problems are found.
I just received my DJI Neo drone. This page will try to document various problems I have had with the DJI Fly iPhone app.
- iOS App Version: 1.14.2 (on an iPhone 15 Pro)
- Neo Firmware Version: 01.00.0300
Problems
Repeated Firmware Updates – So far, my DJI Neo has wanted to download a firmware update three times (maybe four). Each time, it completes, and tells me to restart the Neo. After that, the firmware remains 01.00.0300. Perhaps it is updating something else and this is a poorly worded message.
Connection Issues – Multiple attempts are needed almost every time I have tried to connect the phone to the Neo. I get the “Join network” iOS message, tap “Join”, and then it says it is unable to connect. When I check the WiFi settings of the phone, it shows it is connected to the DJI Neo’s WiFi hotspot.
Unable to Download Photos/Videos – There are two bugs here. One is that it just won’t download, and the workaround is shutting of cellular. That seems to help “most” of the time. The second issue is when you select photos/videos, but the “download” icon remains greyed out. Even killing the app and re-running it does not always make this work. Trail and error eventually makes it work for me.
Chinese (?) Pop-Up Message – I have no idea what this means, but I have seen it multiple times when “FlySafe requires update.” (And how often should this be updated? I’ve seen this message several times and I have only played with the drone yesterday and today, so far.)
Various Lockups on Gallery Screen – Multiple times, I have seen the gallery screen become unresponsive. I cannot tap on anything. This usually happens when it is trying to download, and changes.
Comments?
If you have encountered any of these bugs, or different ones, please leave a comment with details. Thanks!
More to be added…